Fast delivery, straight to your doorstep

WE'RE HERE TO HELP

Submit a complaint

Report one or more products. Describe the problem and add photos separately for each of them.

START WITH YOUR ORDER

Find your order

Enter your order number and the e-mail used for the purchase. Once we find it, you'll describe the products you're reporting.

You'll find it in your order confirmation e-mail.

Use the serial number

Have the product at hand? Enter the serial number and the order number or the e-mail used for the purchase (either one is enough).

You'll find it on the square sticker with a QR code on the product or its packaging, e.g. 5903957708195/260715/0006. You can also scan the QR code with your phone camera and paste the text.

You don't need a shop account.

Already filed a complaint?

Enter the complaint (REK-…) or order number and your e-mail — we'll show you where your complaint stands.

Check the status of your complaint